Quickly find answers to the most commonly asked questions via the sales FAQ below. If you need furthur assistance please contact our sales dept

 

 

What type of payment do you accept? We accept all major credt cards including Visa, MasterCard, American Express, Discover, Visa Delta, and Visa. This done through Paypal. We also eccept, Money Order, Cashiers Check.  All mail-in payment must be drawn in US funds.

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Are there any discounts if I paid annually? Our prices are already very competitive. We don't provide any discounts for annual payments.

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How long does it take to setup an account after I order? If you order during normal business hours ( 9am - 6pm CST Monday - Friday ), it can be setup within the same day. If you order after business hours, it will be setup the next business day. Orders placed over the weekend may experience a slight delay.

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Do I get root access to the server? You do not get root access to the server.

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I am with another host and wonder if you can help me transfer my accounts? We can provide transfer assistance for up to 10 accounts free if you are hosted on a cPanel server. Send an email to videeoo@videeoo.com with the domain name, cpanel username and password for each account you want transferred.

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Where are your servers located? Our servers are located in the Net Access (NAC) datacenter in New Jersey and the AtlantaNAP datacenter in Atlanta.

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Do you allow adult websites on your servers? We do not allow adult content on our servers. Please see section 2.2 of our AUP for more information.

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Do you use a third party monitoring service to provide uptime reports? We use WebSitePulse(www.websitepulse.com) to provide our clients with unbiased uptime reports from an outside third party. Uptime reports are provided to active clients.

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Are there any types of advertising placed on my account? We do not place any type of advertising such as banners, popup's, etc. on your website.

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